Purchasing information

Shipping & returns

Last updated: August 12, 2026

Online ordering is being prepared. Before checkout opens, BALLance USA will publish the final price, seller details, shipping coverage, return process, refund terms, and warranty information here and at checkout.

Product information before checkout

When ordering is enabled, the product page and checkout will clearly show the available item, price, any applicable taxes or delivery charges, shipping destination, and the information required to complete an order. This pre-checkout site does not accept payment or guarantee availability.

Shipping

Before a customer pays, checkout will show the available shipping destinations, estimated delivery timing, delivery charges, and any restrictions that apply. The order confirmation will repeat the information that applies to that order.

Returns and refunds

This page will be updated before checkout opens with the approved return window, product-condition requirements, refund timing, return-shipping responsibility, and a clear contact process. These details will be visible before a customer places an order.

Warranty

Any warranty coverage, exclusions, claim process, and remedies will be described in the final purchase terms before ordering is enabled.

Questions before ordering opens

For a product or professional-use question, contact us at [email protected] or call +1 (914) 386-2310.